Answers to Some Of Our Most Frequently Asked Questions

Any More Questions? Please Use Our Contact Page

General Questions

Q: What does XPRS Medical offer?
A: We provide a wide range of surgical, dental, veterinary, and general-use medical instruments at competitive prices. Our portfolio includes over 5,000 SKUs across all major medical specialties.

Q: Where are your instruments made?
A: Our instruments are crafted from premium materials, sourced from manufacturers in North America, Europe, and Asia. All of our instruments undergo through strict quality control processes from forging until final dispatch ensuring you only receive the best instruments we can offer. Our XPRS and EZTEK lines are made with European surgical-grade stainless steel. 

Q: Who are your primary customers?
A: Our customers include surgeons, dentists, veterinarians, hospitals, clinics, and surgery centers. We also cater to distributors, retailers, and training programs.

Shipping and Delivery

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over $9.99.

Q: How quickly will I receive my order?
A: With our extensive in-stock inventory, most orders are processed and shipped quickly. Shipping times vary based on your location. We offer expedited shipping services for urgent needs.

Q: Do you ship internationally?
A: No, we do not currently ship internationally. International buyers are more than welcome to use a parcel forwarding service to ship internationally.

Warranty and Returns

Q: What is your warranty policy?
A: We offer a lifetime manufacturer’s warranty on reusable instruments, covering defects in materials and workmanship. Warranty durations vary for specific instrument types:

  • Standard Instruments/TC Scissors: 5 years (EZTEK/XPRS), 3 years (Volaris)
  • TC Needle Holders: 1 year
  • Diamond Dust Instruments: 1 year
  • Titanium Instruments: 3 years
  • Silver/Chrome-Plated Instruments: 1 year
  • Supercut Scissors: 1 year

Q: How do I file a warranty claim?
A: Contact us to receive a warranty claim form. After submitting the form, we will provide a prepaid shipping label for returning the instrument. Repairs or replacements are processed within 5 business days after inspection.

Q: Are single-use instruments covered by a warranty?
A: Single-use instruments that are advertised as sterile are guaranteed sterile until the expiration date, provided they are unopened and stored correctly.

Adverse Event Reporting

Q: What is an adverse event?
A: An adverse event is any undesirable experience or issue that occurs while using one of our medical instruments, such as a defect, injury, or complication.

Q: How do I report an adverse event?
A: Visit our Adverse Event Reporting Page at xprsmedical.com/pages/adverse-event-reporting to submit a report. You can also contact us directly for assistance.

Q: What happens after I report an adverse event?
A: After your report is submitted, we will review the details and may contact you for additional information. Depending on the situation, we may request the instrument for inspection or take corrective action.

Q: Is there a timeline for addressing adverse events?
A: We strive to respond to adverse event reports within 3 business days. Inspection and resolution may take additional time based on the complexity of the issue.

Products and Customization

Q: Do you offer private labeling or OEM support?
A: Yes, through our XPRS Medical Direct Division, we provide turnkey private labeling, OEM support, and dropshipping services.

Q: Can you accommodate custom orders?
A: Yes, our strong relationships with suppliers allow us to coordinate quick turnarounds for out-of-stock or custom instruments. Contact us for more information.

Q: What instrument categories do you offer?
A: We provide instruments for:

  • General Surgery
  • Dental Procedures
  • Veterinary Applications
  • Laparoscopic Surgery
  • Obstetrics/Gynecology
  • Orthopedic and Spine Surgery
  • And many more specialties

Community Outreach and Charitable Efforts

Q: How does XPRS Medical give back to the community?
A: We are actively growing our partnerships with medical missions, NGOs, and underserved communities. Stay tuned to our blog for updates on our charitable efforts and new initiatives.

Q: Can we partner with XPRS Medical for charitable purposes?
A: Yes, we are always open to partnerships with organizations that align with our mission to improve global healthcare. Contact us to discuss potential collaborations.

Blog and Updates

Q: What type of content do you share on your blog?
A: Our blog features weekly medical news updates, highlights of new products, company announcements, charitable partnerships, and participation in exhibitions.

Q: How can I stay updated with company news?
A: Subscribe to our newsletter or follow our blog for the latest updates on new products, partnerships, and more.

Customer Support

Q: How can I contact XPRS Medical?
A: You can reach us via:

Q: What if I have an adverse event to report?
A: Visit our Adverse Event Reporting Page at xprsmedical.com/pages/adverse-event-reporting to submit a report.

Instrument Care

Q: How should I maintain my instruments?
A: Refer to our Instrument Care Pages for detailed guidelines on cleaning, storage, and maintenance to ensure the longevity and reliability of your instruments. These can be found in the descriptions of the instruments' listings 

Q: What happens if I misuse or improperly maintain an instrument?
A: Misuse or improper maintenance, such as using unapproved cleaning agents or altering the instrument, will void the warranty.

Exhibitions and Partnerships

Q: Where can I see XPRS Medical at exhibitions?
A: We regularly participate in global healthcare and medical exhibitions. Follow our blog for announcements on upcoming events.

Q: Are you open to partnerships with distributors or training centers?
A: Yes, we work closely with distributors, retailers, and training programs to meet their needs. Contact us to learn more.